Top-of-the-market service for B2B clients across Europe and CIS

Direct contact with us via phone and e-mail
Access FAQ on website for self-service
Liaise with Samsung’s HQ and R&D

Hardware

> Hardware troubleshooting
> Displays configuration check
> Video walls setup check
> Service cases escalation

Software

> Software installation troubleshooting
> Pre-installation check
> Configuration check
> Advise on operation issues
> Advise on implementation issues
> Log files investigation

Database

> Database server troubleshooting
> Configuration check
> Logs analysis
> Performance check
> Advise on setup
> Pre-installation check

Web server

> Web server troubleshooting
> Web configuration check
> Configuration check
> Java environment check
> Security settings check
> Advise on installation

Network

> Hardware troubleshooting
> Displays configuration check
> Video walls setup check
> Service cases escalation

Other support

> First line support
> Remote investigation with Internet access
> Escalation to Samsung R&D and tracking
> Advise on complex system integration

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